Overview of Email Notifications
Email notifications
GiveDirect sends a variety of receipts and notifications to donors on your behalf. Automatic notifications reduce your workload, improve communications and provide a record keeping trail.
Transaction receipt emails can be customized, allowing you to make the donation receipt part of your overall donor communication and marketing strategy.
We also send a variety of information and confirmation notices to the charity. Some actions that trigger an email include:
- A one-time donation or payment
- A recurring transaction on the 15th the month (either successful or failed to process)
- A change has been made to a recurring account
- A transaction has been voided, refunded or received a returned item (chargeback or returned check)
- A change has been made to the charity's account profile or to a user's account
Important tips
Email is not 100% reliable due to many possible connectivity issues and email spam filters. To ensure that GiveDirect emails are delivered to you, please add "givedirect.org" to your email software's safe list. All transactions can also be viewed in your GiveDirect Control Panel.
Note: The Control Panel records transactions in real time. However, a daily reconciliation of transactions is still required to ensure that all data was transferred completely and accurately from our gateway provider. There may be instances where a transaction, or data within a transaction, is delayed in "hitting" your Control Panel.
The GiveDirect platform allows for only one person in your organization to receive automatic email notifications. A general account such as info@, onlinegiving@, or donations@ is one way to give multiple personnel access to e-mail notifications. An alternate method of sharing GiveDirect correspondence is to set up a forwarding rule in your email software.
Below are links to samples of each of the different types of email notifications:
General transaction email receipt
Recurring payment email receipt
Recurring payment declined notice
Upcomming expiration date notice
If your donor did not receive an email receipt check out this article.
If your donor cannot find an email receipt it might be in the Gmail spam folder. For instructions on how to find the spam folder please read this article.