Help, My Donor Didn't Get An Email Receipt

When a donor doesn't get an email receipt

When a donor tells you that they didn't receive the email receipt for a donation, there could be many reasons: an internet interruption, spam setting, or incorrect email address - just to name a few.

Here are a few steps you can take to help.

• Verify that the email address is correct in the Transaction Reports record for one-time payments or in Recurring Payments for recurring transactions.

• Ask the donor to check their spam folder.

  There are too many service providers to address each one, but since Gmail is commonly used, we have prepared a detailed guide, Gmail: How To Find The Spam Folder that you can share with your donors.

• Resend the email receipt.

• In your Control Panel, go to Transaction Reports and locate the donor's transaction by using the search fields or the One-Click Reports.
• On the summary list page, click the transaction ID to open the detail page.
• In the Contact Information section, click the "Resend Email Receipt" button.