Recurring Cancellation Notice

Samples of recurring email notices

Recurring cancellation Notice

GiveDirect will stop a recurring donation if the payment method is no longer valid. The notice sent to the donor and to the charity is tailored to the specific reason the payment method failed. The possible reasons are:

• Invalid Card: This happens when a new credit card is issued. The old card number becomes invalid.
• Expired Card: The donor is given 30 days after the card expires to update the expiration date before the donation is stopped.
• Multiple Declines: If the card on file is declined 3 times, GiveDirect will stop the recurring payment until the payment method is updated.

Email receipt sent to the Donor

Email receipt sent to the Charity