Fees and Adjustments

Transaction Fees

Credit/Debit Card transaction fees are based on three components:

• a credit card percentage (the fee charged by the credit card companies)
• a per transaction fee (a fee charged by the payment gateway provider)
• a platform percentage (our cost to maintain and improve the GiveDirect platform)

ACH transaction fees are based on three components:

• a processing percentage (nominal fee to cover the charge of processing)
• a per transaction fee
• a platform percentage

An Employer Match fee is calculated at 10% of the original transaction. Match donations are charged the same fees as outlined above, plus the match fee.

Fees are non-refundable.

Adjustments

Adjustments are made for items such as the annual fee and add-on subscriptions (Integrations and Text2Give), or corrections to a deposit.

You may see an adjustment amount and explanation in your deposit summary page.

Other Fees and Adjustments are rolled into the total fees figure in the Summary to arrive at your deposit total.

Where can I see what Fees are charged?

Processing fees may be seen in your Account Settings page under the Pricing tab.