Cancel a Payment

How to cancel a recurring payment

To cancel a recurring payment, go to Recurring Payments and search for the donor's account.

Click the Transaction ID number to open the detail page.

Go the the "Recurs" drop-down list and select "Stop this Payment".

Save your changes.

To verify that the change was completed successfully, begin a new search for the donor's account (do not use the back button) and verify that the Status column reads "Inactive".