Issue Refunds

To issue a refund, go to Transactions Report.

Search for the transaction you wish to refund using the custom search fields.

From the report summary page, click the Refund link next to the Approved status.

On the next page, enter the refund amount and click the button "Issue A Refund".

• A refund may be processed up to six months following the transaction day.
• Please let your donor know to allow up to 10 business days to see the refund deposited back to the card or checking account.

After a refund is processed, you will see a message with the processing details.