Issue Refunds
To issue a refund, go to Transactions Report. From the report summary page, click the Refund link next to the Approved status.
On the next page, enter the refund amount and click the button "Issue A Refund".
- A refund may be processed up to six months following the transaction day.
- Please let your donor know to allow up to 10 business days to see the refund deposited back to the card or checking account.
After a refund is processed, you will see a message with the processing details.
When a refund is processed, both the donor and the charity will receive an email notification of the action.