How To Update Your Recurring Payment
How do I update my card number or change my payment method?
Click on the "Update Payment Method" button. A pop-up window will open for you to enter the new card number or your checking account information.
How can I make up a missed payment?
If you are updating your payment information and have missed a payment, you will be asked to make up the missed payment.
If you have multiple payments that you would like to have made up, please call the charity to which you donate or GiveDirect and ask that missed payments be processed.
How do I change the amount of the donation/payment?
From the Manage Page, simply enter the new amount and click the green "Submit Changes" button.
If you are making your payment via debit or credit card, we suggest you consider switching to Checking (withdrawal from your bank account). Processing fees on checks are considerably lower than debit / credit cards. Also, the Checking method is more stable and requires less frequent updating because account numbers change much less frequently.
Select the "Cover the Fee" option by clicking on the check box below the amount field.
Note: If you are not already covering the processing fee for the charity, please consider that option. Those extra few dollars and cents will go a long way to assist the charity in accomplishing their mission.
How do I change my contact address or email?
From the Manage Page, go to the person icon in the blue bar.
Make sure to click "Submit Changes" after editing any information.
How do I change my username or password?
From the Manage Page, click the person icon at the blue navigation bar at the top of the page.
Enter your changes and click the button for "Submit Changes."
